"People are at the heart of our business. At our airport we promise friendly and professional service in a calm and safe environment."
Inverness Airport's Customer Service Promise
Inverness Airport was the first air terminal in the UK to achieve one of the hospitality industry’s top standards.
In 2002, after 18 months of prepaparatory work, the airport achieved Hospitality Assured accreditation – the international benchmark that recognises high standards of customer service in the hospitality industry.
Hospitality Assured has been developed by the Hotel and Catering International Management Association (HCIMA) and is being promoted in the UK in partnership with the British Hospitality Association. The airport was among the first group of businesses in the Highlands to achieve accreditation as part of a Local Enterprise Company pilot scheme.
The airport terminal was reaccredited in 2003, 2004, 2005 and 2006 and is currently seeking the award for the sixth year running.
This year we have been working on your behalf to develop our services and facilities including:
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New route to Nottingham East Midlands
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New holiday charter destinations
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Improved bus services to Inverness and Nairn
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New taxi concession
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Starbucks franchise coming in 2008
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New long term parking and online booking
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Airport master plan consultation and publication
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Development of Environmental Management System
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Improved induction loop coverage
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Support for Highland 2007 Year of Highland Culture
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New company branding
Our commitment to customer care through the Hospitality Assured programme saw us voted the second best airport in the UK by readers of independent travel magazine Wanderlust.
We continue to develop our infrastructure to support the growth of our airport including:
November 2007
