Security and Check-In

Security
Whether you are travelling for business or pleasure, it is always sensible to arrive in good time. Knowing what to expect and allowing you enough time can help make your journey stress free.

AMS Security

Security at all Highlands and Islands Airports is managed by Airport Management Services Ltd (AMSL) and we would like to provide you with the recommended information about security as advised on the website www.direct.gov.uk.

We would like to ask you to read this information carefully to ensure you understand the processes and requirements that are carried out at all HIAL airports.

The Department for Transport has set the maximum size for an item of hand baggage as 56cm x 45cm x 25cm, including wheels, handles and external pockets. Any item of hand baggage larger than 56cm x 45cm x 25cm will not be allowed in the aircraft cabin and must be checked in as hold baggage, however some airlines may only allow smaller bags and the number of bags allowed also varies, so please check with them first.

Security restrictions also remain in place with regards to taking liquids, gels or pastes through security. If you do not need these items in your hand luggage then please place into your hold baggage:

Passengers may take liquids, gels or pastes on board in their hand luggage provided they meet the following restrictions:

  1. The liquid is in a container with a maximum volume of 100ml
  2. That all liquid containers, meeting the maximum volume of 100ml, can fit comfortably into a transparent, resealable 1 litre plastic bag and measures approximately 20cm x 20cm
  3. The plastic bag should be presented separately at the x-ray point

Liquid medicines, baby milk and related products adequate for the flight can still be taken on board as can one musical instrument in its case.

IMPORTANT: Liquid medicines, baby milk and related products in containers of a maximum volume of 100ml MUST be held within the 1 litre bag! Liquid medicines, baby milk and related products in containers greater than 100ml, but considered necessary for the trip, can be placed in hand luggage BUT will be subject to a separate verification process.

Liquids in containers of more than 100ml capacity can be packed into your checked (hold) baggage. Please visit the www.direct.gov.uk website for more information on hand baggage rules.

Before you arrive at the airport
Pack only valuables and things you will need during the journey in your hand baggage.

Please keep in mind the following:

  • If you carry any liquids in your hand baggage they must be in small containers of 100ml or less and fit comfortably in a single resealable bag
  • If you are carrying gifts in your hand baggage please do not wrap them
  • Do not put lighters in your hand baggage – if you carry a lighter you must keep it on your person during the flight

Please contact your airline if you have any questions about your flight or the baggage rules that apply.

Getting to the airport
You should leave plenty of time to get to the airport. Your time will vary depending on the time of day you are travelling and the size of the airport. As a general rule you should aim to arrive:

  • 60 minutes before flights are due to depart within the UK and Ireland as check in strictly closes 30 minutes prior to aircraft departure.

What happens at security?
There are increased security measures in place at all UK airports, so it’s best to allow plenty of time for security checks. All your hand baggage will need to be screened and you will be asked to pass through a security archway. If requested or required, a private search area away from the main area can be provided.

You may also be asked at Check in if you have packed your own bags and you must never carry anything on the flight on behalf of someone else. If you think an item has been placed in your baggage without your knowledge, you must tell the check-in agent immediately.

Security staff will ask you to remove your:

  • Laptop, hairdryer or other large electrical items (these will be screened separately)
  • Coat or jacket, your belt and sometimes your shoes

Air travel hand baggage rules
As there are increased security measures in place at all UK airports and they all have strict rules on what you can and can’t carry in your hand baggage – we recommend that you read the following information to help you pack and to avoid unnecessary delays at airport security.

Laptops and electrical items
You are allowed to take electrical items (such as laptops and hair dryers) in your hand baggage but they will need to be removed and screened separately.

Essential medical equipment
You are allowed to bring medical equipment if it is essential for your journey. The equipment will be screened separately and must be accompanied by supporting documentation from a qualified medical professional, such as a letter from your doctor.

Other Items
Pushchairs, walking aids and wheelchairs are usually permitted in the cabin, but they will need to be security screened first.

Dangerous and restricted items – what you cannot take on board an aircraft.

Taking liquids in your hand baggage
Wherever possible you should pack liquids in your hold baggage, as there are restrictions on the amount you can take in your hand baggage.

Liquids include:

  • All drinks, including water, soup and syrups
  • Cosmetics and toiletries, including creams, lotions, oils, perfumes, mascara and lipsticks
  • Sprays, including shaving foam, hairspray and spray deodorants
  • Pastes, including toothpaste
  • Gels, including hair and shower gel
  • Any other solutions and items of similar consistency

If you need certain liquids during your flight, you can take them into the cabin in limited quantities as follows:

  • Contents must fit comfortably inside the bag so it can be sealed
  • The bag must not be knotted or tied at the top
  • Each passenger can carry only one of these bags
  • The bag must be presented for examination at the airport security point

Containers larger than 100ml (excluding personal medicines) will not be allowed through the security point even if they are only part full. For the latest and further information please visitwww.direct.gov.uk.

Further Passenger information
Pushchairs and walking aids will be x-ray screened. Wheelchairs are permitted but will be thoroughly searched.

We ask all passengers to be patient while these additional security measures are in place and to co-operate with all airport security staff.

General Information
NEVER leave baggage or personal belongings unattended in or around the terminal, as they will be removed and may be destroyed. Please be sure baggage checked in or taken with you on your flight belongs only to you.

Do not accept parcels or packages that belong to others (even friends), unless you can check the contents yourself. In the event of a passenger carrying an item for another person, this information must be declared.

Remember, never leave your baggage in the care of a stranger and always put your name and address on a label ‘inside’ your baggage.

When asked questions about your baggage, you must answer carefully and clearly. In the UK, it is now an offence to give false answers to such questions. Even the most casual remarks may be treated as a real threat and will brought to the attention of the police.

Do not leave your vehicle unattended in front of the Terminal Building.

Mobile phones should be switched off before leaving the Departure Lounge when departingStornoway airport and only switched on in the Arrivals section of the Terminal Building, after flying into Stornoway.

Smoking is not permitted inside the Terminal Building and should only be in a designated area.

Online Check In
Flybe allow passengers to check in for their flights online but all hold luggage is required to be checked in at the check in desk. Airlines apply their own policies and rules for online check in – for up to date information regarding checking in online, please contact your airline direct or via their website.

On arrival at the airport, proceed directly to Security but please ensure you follow instructions from your airline carefully, and have all relevant paperwork and valid passport or photographic ID with you.

Passengers checking in online are reminded that it is their responsibility to ensure they arrive at the Departure Gate at the published boarding time, and are advised to allow sufficient time to pass through Security. Stornoway airport recommends that passengers arrive at the airport no later than one hour prior to aircraft departure.

Passengers checking in online will be subject to the same security and baggage rules as all other passengers. For more information about Baggage Restrictions and security, please click here.

Checking In
The airport check in desks are located in the left hand side of the Terminal Building and while checking in please ensure that passports or photographic I.D is presented to check in staff.

You will require your boarding card to proceed through security and the passport or photographic ID and boarding card will need to be made available for airline staff to check, prior to leaving the Departure Lounge.

Stornoway airport recommends that passengers allow a minimum of 1 hour to check in and pass through security processes.

It is the passenger’s responsibility to allow sufficient time to check in and to pass through Security. Stornoway airport cannot accept responsibility for any passengers that miss their flight because they do not allow sufficient time for the checking in and security processes.