Security and Check-In

Security
Whether you are travelling for business or pleasure, it is always sensible to arrive in good time. Knowing what to expect and allowing you enough time can help make your journey stress free.

AMS Security

Security at all Highlands and Islands Airports is managed by Airport Management Services Ltd (AMSL) and we would like to provide you with the recommended information about security as advised on the website www.direct.gov.uk.

We would like to ask you to read this information carefully to ensure you understand the processes and requirements that are carried out at all HIAL airports.

The Department for Transport has set the maximum size for an item of hand baggage as 56cm x 45cm x 25cm, including wheels, handles and external pockets. However, some airlines may only allow smaller bags, so check with them first.

Airlines may also have their own rules regarding the number of bags you are allowed to take on the aircraft therefore please check with you airline before you travel.

Security restrictions also remain in place with regards to taking liquids, gels or pastes through security. If you do not need these items in your hand luggage then please place them into your hold baggage.

Passengers may take liquids, gels or pastes on board in their hand luggage provided they meet the following restrictions:

  1. The liquid is in a container with a maximum volume of 100ml
  2. That all liquid containers, meeting the maximum volume of 100ml, can fit comfortably into a transparent, re-sealable 1 litre plastic bag.
  3. The plastic bag should be presented separately at the x-ray point.

Liquid medicines, baby milk and related products adequate for the flight can still be taken on board as can one musical instrument in its case.

IMPORTANT: Liquid medicines, baby milk and related products in containers of a maximum volume of 100ml MUST be held within the 1 litre bag! Liquid medicines, baby milk and related products in containers greater than 100ml, but considered necessary for the trip, can be placed in hand luggage BUT will be subject to a separate verification process.

Liquids in containers of more than 100ml capacity can be packed into your checked (hold) baggage. Please visit the www.direct.gov.uk website for more information on hand baggage rules.

Before you arrive at the airport
Pack only valuables and things you will need during the journey in your hand baggage. Please keep in mind the following:

  • If you carry any liquids in your hand baggage they must be in small containers of 100ml or less and fit comfortably in a single re-sealable bag
  • If you are carrying gifts in your hand baggage please do not wrap them
  • Do not put lighters in your hand baggage – if you carry a lighter you must keep it on your person during the flight

Contact your airline or the airport if you have any questions about your flight or the baggage rules that apply.

Getting to the airport
You should leave plenty of time to get to the airport, bearing in mind time of day and time taken to park your car and get into the terminal. As a general rule, you should aim to arrive 1 hour before your scheduled departure time for domestic (within UK) flights, and 2 hours before a European flight.

What happens at security?
There are increased security measures in place at all UK airports, so it’s best to allow plenty of time for security checks. All your hand baggage will need to be screened and you will be asked to pass through a security archway.

You may also be asked if you have packed your own bags. You must never carry anything on the flight on behalf of someone else. If you think an item has been placed in your baggage without your knowledge, you must tell the check-in agent immediately.

Security staff will ask you for:

  • Re-sealable bag of liquids – it will be screened separately from your hand baggage
  • Laptop, hairdryer or other large electrical items (these will be screened separately)
  • Coat or jacket, belts and sometimes your shoes.

Air travel hand baggage rules
As there are strict rules on what you can and can’t carry in your hand baggage – we recommend that you read the following information to help you pack and to avoid unnecessary delays at airport security.

Size and type of hand baggage allowed:

  • Hand baggage is luggage that you carry on the plane with you, while hold baggage is luggage that you check-in.
  • The Department for Transport has set the maximum size for an item of hand baggage as 56cm x 45cm x 25cm, including wheels, handles and external pockets.
  • FlyBe hand baggage allowance is one bag of the above dimensions up to 6 Kg in weight. Along with a laptop and certain other items. Please contact FlyBe if you have any questions, or alternatively visit the FlyBe web site – www.flybe.com.
  • Bags larger than those permitted probably will not fit in the overhead lockers and could present a hazard to other passengers.

Laptops and electrical items
You are allowed to take electrical items (such as laptops and hair dryers) in your hand baggage but they will need to be removed and screened separately.

Essential medical equipment
You are allowed to bring medical equipment if it is essential for your journey. The equipment will be screened separately and must be accompanied by supporting documentation from a qualified medical professional, such as a letter from your doctor.

Other Items
Pushchairs, walking aids and wheelchairs will be carried in the cargo hold, but you will be able to use them up to the aircraft steps, when they will be taken to put in the hold of the aircraft. These items will be returned to you at the aircraft steps when you arrive at your destination.

Dangerous and restricted items – what you cannot take on board an aircraft.

Oversized Items
Any item of hand baggage larger than 56cm x 45cm x 25cm will not be allowed in the aircraft cabin. It must be checked in as hold baggage, with the exception of musical instruments.

Musical Instruments
If you plan on travelling with a large musical instrument, it is best to contact Loganair/FlyBe before booking, as you may need to make special arrangements, such as buying an extra seat. Any musical instrument you bring with you will need to be security screened separately.

Taking liquids in your hand baggage
Wherever possible you should pack liquids in your hold baggage, as there are restrictions on the amount you can take in your hand baggage. Liquids include:

  • All drinks, including water, soup and syrups
  • Cosmetics and toiletries, including creams, lotions, oils, perfumes, mascara and lipsticks
  • Sprays, including shaving foam, hairspray and spray deodorants
  • Pastes, including toothpaste
  • Gels, including hair and shower gel
  • Any other solutions and items of similar consistency

If you need certain liquids during your flight, you can take them into the cabin in limited quantities as follows:

  • Containers must hold no more than 100ml
  • Containers must be carried in a single, transparent, re-sealable plastic bag, which holds no more than a litre and measures approximately 20cm x 20cm
  • Contents must fit comfortably inside the bag so it can be sealed
  • The bag must not be knotted or tied at the top
  • Each passenger can carry only one of these bags
  • The bag must be presented for examination at the airport security point

Containers larger than 100ml (excluding personal medicines) will not be allowed through the security point even if they are only part full. For the latest and further information please visitwww.direct.gov.uk.

Further Passenger Information
As pushchairs, walking aids and wheelchairs have to be x-ray screened and searched, we ask all passengers to be patient while these additional security measures are in place and to co-operate with all airport security staff.

General Information
NEVER leave baggage or personal belongings unattended in or around the terminal, as they will be removed and may be destroyed. Please be sure baggage checked in or taken with you on your flight belongs only to you.

Do not accept parcels or packages that belong to others (even friends), unless you can check the contents yourself. In the event of a passenger carrying an item for another person, this information must be declared.

Remember, never leave your baggage in the care of a stranger and always put your name and address on a label ‘inside’ your baggage.

When asked questions about your baggage, you must answer carefully and clearly. In the UK, it is now an offence to give false answers to such questions. Even the most casual remarks may be treated as a real threat and will brought to the attention of the police.

Check In – Online Check In
Flybe allow passengers to check in for their flights online. FlyBe apply their own policies and rules for online check in. For information regarding checking in online please contact FlyBe direct or visit their website www.flybe.com.

Those passengers checking in online will not need to check in at the airport check in desks. If you have hold luggage please take it to the check in desks.

If you have no hold baggage, please proceed directly to Security when your flight is called. Please ensure you follow instructions from your airline carefully, and have any relevant paperwork and valid passport/photographic ID with you.

Passengers checking in online are reminded that it is their responsibility to ensure they arrive at the Departure Gate at the published boarding time, and are advised to allow sufficient time to pass through Security

Sumburgh airport recommends that passengers arrive at the airport no later than 1 hour prior to scheduled departure time for domestic flights and 2 hours for European flights.

Passengers checking in online will be subject to the same security and baggage rules as all other passengers.

Check In at the airport
On arrival at the airport, passengers are advised to check the flight information display screens, located throughout the terminal, for the latest information on their flights. Check in desks are located opposite the main door to the Terminal building.

At the check in desk, flight tickets and passports/photographic I.D will be checked, ‘hold’ baggage weighed and labelled, and a boarding card issued.

You will be asked some security questions during the check-in process, please answer these completely as they are very important.

You will also need your passport/photographic ID and boarding card when boarding the aircraft at the gate indicated.

Sumburgh airport recommends that passengers allow a minimum of 1 hour to check in and pass through security processes for domestic flights and 2 hours for European flights.

It is the passenger’s responsibility to allow sufficient time to check in, pass through Security and arrive at the Departure Gate at the published boarding time.

Sumburgh airport cannot accept responsibility for any passengers that miss their flight because they did not allow sufficient time for the checking in and security processes.

Hold Baggage
All items of luggage larger than the permitted hand baggage size must be checked in to the aircraft hold. Hold baggage may sometimes be referred to as checked baggage.

Loganair apply their own policies regarding the size; weight and number of items of checked baggage permitted (also known as hold baggage). Please refer to www.flybe.com for further information.

Sumburgh airport advises passengers to check latest details direct with their airline or tour operator.

Persons with Reduced Mobility
It is important to advise your travel agent or airline, when booking your flight, that you require assistance. This will ensure minimum waiting time on arrival at the airport.

All passengers must pass through a security check before reaching the departure lounge.

In order to make the transit through the airport as comfortable as possible for persons with reduced mobility, searches may be carried out by hand or by using hand-held detectors. If required, a private search area away from the main area can be provided.