Ensuring our passenger’s safety is our utmost priority - below is a list of important considerations to keep in mind when travelling to/from the airport:
What safety measures must I adhere to at the airport?
You will be asked to use the supplied sanitiser on your hands before entering the terminal building after alighting the aircraft.
You will also be asked to observe 2-metre physical (social) distancing and directional guidelines throughout the airport at all times.
Will someone direct me when I arrive at the airport?
You will be met by a customer service representative or airline representative at the entrance to the terminal. They will explain the processes to be followed as you move through the terminal.
Do I need to wear a face covering within the terminal?
Yes, in line with current guidance you will be required to wear a face covering from the moment you enter the terminal building until you depart the destination airport at the end of your journey.
Will I be required to undergo a temperature check upon landing into the airport?
No, the advice from the UK and Scottish governments, and Health Protection Scotland, is that temperature checks are not currently required at our airports.
If I require special assistance, will this still be available?
Yes, special assistance support is still available. This can be arranged prior to travel via the Loganair booking line – 03448 002 855. Alternatively, services can be requested at check-in.
Will the Sumburgh Airport café be open?
Unfortunately, Café Volare and Shetland Made are not currently open at Sumburgh Airport. We will provide more information when available.
Drinking water is available in the main terminal concourse.
Are the toilet and washroom facilities open in the terminal building?
Yes – the toilets are available for use, though due to the small configuration these areas are restricted to one person at a time to meet physical distancing measures. The only exception is in the disabled toilet when assistance is required. This toilet also has a baby changing facility for use by customers.
Will bus services operate from the airport?
The number 6 bus service is following its normal service. Timetables are displayed in the terminal building. Details can also be found on the ZetTrans website or mobile app - https://www.zettrans.org.uk/travel/public-transport/bus.
Will taxis be available at the airport when I arrive?
Yes, taxis available for hire will be waiting outside the main door of the terminal building. Passengers being met by pre-booked taxis will be met outside the terminal building. The taxi rank remains directly outside the main terminal door.