Louisa Saunders

Louisa Saunders, Clerical Assistant, Dundee Airport

How long have you been in your current role?

I first started working for HIAL at Dundee Airport in January 2017.

Can you tell us a little bit about your background?

I have a passion for flying and my dream job at school was to work in the skies as cabin crew and travel around the world exploring.  I studied travel and tourism at school and became fascinated even more with the thought of working in the travel industry.

I had a strong background in customer service and good experience in dealing with the public. Dundee Airport was my first formal interview I’d had and I was so grateful to be given the opportunity I have.  In the future I would like to work as cabin crew as it is something I have always aspired to do.

What are your main responsibilities in your current role?

My main responsibilities and aims are to ensure that all passengers are looked after to a high standard to make sure Dundee Airport is a memorable experience.

Are there any particular challenges?

Particular challenges can occur if things don’t run smoothly or to time but I work with a very good team that make this easier.

What do you love about your job at HIAL…

I love my job at HIAL as I work with great members of staff and get to meet lots of different people. Every day is different which makes it very interesting.

The only downside is…

Working shifts and weekends can be a downside but I have been able to adapt to this lifestyle.

 What would you say to someone who wanted to work in your role?

If you are interested in travel and meeting new people this could be the job for you.

How do you spend your time outside of work?

In my free time I enjoy going on holiday to places I have never been to. I also enjoy socialising with friends and family.

What are your recommendations for someone visiting Dundee or the area?

  • Visiting Broughty Ferry for the wide selection of restaurants, bars and independent fashion stores
  • Slessor Gardens for music concerts
  • Olympia swimming pool and sports centre
  • Visiting the cultural quarter on the Perth road area of Dundee, which again has a variety of bars, restaurants and independent shops
  • The V&A Museum will be opening in September and will become a major attraction for all ages in Dundee