Shannon De Pass, ICT Support, Head Office
How long have you been in your current role?
I have been here since January 2018.
Can you tell us a little bit about your background?
When I was at school I wanted to join MI5 or MI6 – I wasn’t too fussy. I have a Diploma in Body Language which I did when I was 16, but like you see that did not really help in terms of becoming a spy.
Firstly I was mainly self-taught, then I had the opportunity to do an apprenticeship within IT with Capgemini. I was then head-hunted by Fujitsu for a Second line support role, which then progressed to becoming a Field Engineer.
What are your main responsibilities in your current role?
I answer any incoming calls, and resolve any new and current tickets which we have. . Also within Head Office I go to staff who are having certain issues with their machines and fix them. I rebuild/build machines which have either been repurposed or new in, then I install the correct software and updates. I’m also responsible for asset management – when the new hardware arrives, I’m the one who places those little asset numbers on them (sorry!).
I’m hoping to get a permanent contract and to grow and progress within the company.
Are there any particular challenges?
There are a lot of priorities at the same time and having to focus on quite a lot of issues at once can be difficult.
What do you love about your job at HIAL…
Always having something to do, and friendly and helpful colleagues.
The only downside is…
There isn’t one yet….
What would you say to someone who wanted to work in your role?
I would definitely recommend this role to someone else. It is a nice environment to work in, even though I am the brunt of most of the jokes (I do deserve it mostly).
How do you spend your time outside of work?
I am not a very exciting person outside of work. I am a gamer, we do not normally see the light of day unless it’s for work or for food.
What are your recommendations for someone visiting Inverness or the area?
I have recently moved into Inverness so I have not explored a lot quite yet, but number one is that it’s only a few minute drive to McDonalds.