About the Group

What our customers say

At HIAL we know that everything we do and every action by our staff counts towards our customer experience – and we want to make it the best possible experience.

We have “FeedbackNow” machines installed in every airport, so when you're travelling through please take a second to let us know what we are doing well – and where we need to improve.

If you would like to comment on any aspect of the FeedbackNow system at our airports, please use our feedback form.