We have introduced new measures to minimise risk to our passengers and staff at Stornoway Airport.
We include information below in a Q&A format to assist passengers travelling through our airport. Please ensure you read the following information before travelling.
|Mon - Fri||07:00 - 19:45|
|Sat||07:00 - 15:15|
|Sun||13:00 - 17:45|
Coronavirus Q&As (PDF) Updated 23 July 2020
Q. Do I need to arrive at the airport earlier than normal to allow more time?
A. Given the additional measures in place, please allow plenty of time to ensure you can pass through the airport in time for your departure. Please ensure that you check in online and download/print your boarding pass before arrival where possible.
Q. Will I be able to travel if I am feeling unwell before my flight?
A. You should not travel to the airport if you are feeling unwell and have any symptoms of Coronavirus, including high temperature, a new continuous cough and a loss or change to your sense of smell or taste.
Q. What additional safety measures have been put in place at the airport?
A. We are rigorously following Health Protection Scotland and European Aviation Safety Agency guidelines to help us ensure our airports are as safe as possible.
You will see staff wearing more personal protective equipment (PPE) than normal, including face masks and gloves where required. Screens have been installed and physical (social) distancing measures are in place with sanitiser stations in key locations across the airport.
Our cleaning regimes have been made even more thorough, with more frequent cleaning carried out across the airport and a focus on frequent-touch areas, including trays.
You will be asked to use the supplied sanitiser on your hands and to sanitise your airport baggage trolley on arrival.
You will also be asked to observe 2 metre physical (social) distancing and directional guidelines throughout the airport at all times.
Q. Will someone direct me when I arrive at the airport?
A. You will be met by a customer service representative or airline representative at the entrance to the terminal. They will explain the processes to be followed as you move through the terminal.
Q. Do I need to wear a face covering within the terminal?
A. Yes, in line with current guidance you will be required to wear a face covering from the moment you enter the terminal building until you depart the destination airport at the end of your journey.
Q. Do children have to wear face coverings?
A. Currently, children under 5 years old do not have to wear a face covering on entry to the terminal building. However, airline rules may differ and they may be required to wear a face covering on the aircraft. You should check with your airline before travelling.
Q. Do I need to provide my own face covering?
A. Yes, you should ensure you arrive at the airport with a face covering. At all HIAL airports face masks are available primarily for our staff and therefore availability for passengers cannot be guaranteed.
Q. Will I be able to travel without a face covering?
A. If you do not have a face covering when arriving at the airport, and we are unable to provide you with one, you may not be able to travel.
Q. Do I require to wear a face covering if I have a health or medical condition?
A. The current UK government guidance states that those who have a physical or mental illness or impairment, or disability that means they are unable to put on, wear or remove a face covering will not be required to wear a face covering. You should contact your GP for guidance and advice on wearing or not wearing a face covering and make a member of our airport team aware of this on arrival.
Q. Will I need to remove my face covering at any time when going through the airport?
A. You will not be required to remove your face covering as a matter of course; however, you may need to lower or remove it at the request of a member of the security team. This may be due to the walk through metal detector alarming or to confirm that there is nothing concealed behind your face covering. You may also be asked to lower or remove your face covering to confirm your identity against your photo ID.
Q. Will I be required to undergo a temperature check?
A. No, the advice from the UK and Scottish governments, and Health Protection Scotland, is that temperature checks are not currently required at our airports.
Q. Am I allowed into the terminal building if I am not flying?
A. Only passengers and airport staff are allowed in the terminal building. Persons in need of special assistance and unaccompanied minors are the only exceptions to this requirement. If you need to assist someone you should inform the member of staff on entry to the terminal building.
Anyone assisting a passenger will be required to wear a face covering whilst in the airport.
Q. Can I take hand sanitiser gel and anti-bacterial wipes through airport security in my hand luggage?
A. Yes, you can take hand sanitiser gel through airport security with your hand luggage, as long as the bottle size is under 100ml, and it is in a sealed, clear plastic bag with your other liquids. Anti-bacterial wipes are not considered liquids and do not need to be put into your liquids bag.
Q. If I require special assistance, will this still be available?
A. Yes. Please contact Loganair 0344 8002855 or email email@example.com.
You can also contact our airport administration staff at Stornoway Airport by telephoning the information desk on 01851 702256.
Q. Will the café facilities be open?
A. The café is open on limited hours and with a reduced menu.
Q. Are the toilet and washroom facilities open in the terminal building?
A. Yes – the toilets are available for use, though due to the small configuration these areas are restricted to one person at a time to meet physical distancing measures. The only exception is in the disabled toilet when assistance is required.
Q. Will I still be able to use the carpark?
A. The carpark is available for use and the first two hours of parking is free of charge.
Q. Will bus services operate to/from the airport?
A. Comhairle Nan Eilean Siar operate and manage the Stornoway Airport bus route. Currently all public bus services are suspended. Please check the Comhairle Nan Eilean Siar website or contact our information desk on 01851 702256 for further updates.
Q. Will taxis be available at the airport?
A. Taxis are available at the front of the Terminal building. Pre-booking is advised. Taxi firms currently operating at the airport are all operating 7 days a week:
- A1 Taxis – 07818216970
- Alpha Taxis – 07553374210
- Associated Taxis – 01851702300
- ATS Taxis – 01851703028
- Barbara – 07884197455
- Calum MacDonald – 07760370806
- Cat’s Cab – 07538546842
- Ken Macdonald – 07864034406
- MM Taxis – 01851700000
- Murdo Smith – 01851700013
- Norrie MacDonald – 07799765608
- 24:7 Taxis – 01851702424
- STS Taxis – 01851704444
- T.Cabs – 07880690751
Q. Will the car hire desk still be operating within the terminal building?
A. Yes. In line with additional protections measures, screens have been placed at the car hire desk. Please contact the car hire company for further information:
• Car Hire Hebrides on 01851 706500 or at www.carhire-hebrides.co.uk