Information for Passengers with Hidden Disabilities

We are aware that for some people with hidden disabilities travelling through the airport can be a stressful experience.  At Sumburgh we have introduced the “Sunflower” lanyard scheme.  If you see any of our staff wearing a green sunflower lanyard or ribbon then they have been trained to assist individuals with hidden disabilities so please do not hesitate to ask them for support.

If you have additional needs or hidden disabilities and would like to wear a lanyard or ribbon please contact the Airport Services Manager at smail@hial.co.uk who will then contact you to discuss your requirements and see how we can support you on your journey.

We are limited in the assistance we can provide in terms of medical treatment and equipment and for intimate personal care and therefore we would request if you require this type of support that you travel with an escort.  Sumburgh Airport is at present looking at the possibility of installing a Changing Places toilet facility in the main concourse.