Support for Hidden Disabilities at Sumburgh Airport

Sumburgh Airport have trained front-line staff to support customers with hidden disabilities as they travel through the airport.  Passengers are able to request their own sunflower lanyard/badge  or look out for the badge being worn by the trained staff to request discreet support.

Customers wearing the lanyards may need no additional help, but staff will be aware that the wearer has hidden disabilities which might make transitting through the airport more difficult.  If the customer appears to need any help the lanyard will ensure that staff are aware that the customer has additional needs.

In addition, where customers find the airport experience stressful, for example something which may occur for those on the autistic spectrum, staff will have a greater understanding of why certain behaviours may be exhibited. This will allow appropriate and discreet assistance to be given, or help to be requested as necessary.

Inverness Airport rolled out the sunflower scheme in May 2018 and since then have provided support to a wide range of passengers passing through the airport.

Passengers are able to request their own sunflower lanyard/badge from either Inverness Airport or Sumburgh Airport, in person or via phone or email (Inverness Airport Info Desk 01667 464000 or infoinv@hial.co.uk / Sumburgh Airport from Susan Myles, Airport Services Manager, at smyles@hial.co.uk or 01950 461 000).