Privacy Policies

HIAL Privacy Policy – Recruitment and eArcu – updated August 2018

HIAL Privacy Notice – CCTV

HIAL Privacy Notice – Contracts and Procurement

HIAL Privacy Notice – Third Party Employees

HIAL Privacy Notice – Car Park ANPR System

HIAL Privacy Notice – Property Management

 

Introduction – Privacy Notice for data collection through our websites

Highland and Islands Airports Limited (HIAL) is a public corporation wholly owned by the Scottish Ministers. The company operates and manages 11 Airports at Barra, Benbecula, Campbeltown, Dundee, Islay, Inverness, Kirkwall, Stornoway, Sumburgh, Tiree and Wick John O’Groats. HIAL’s airports are vital to the social and economic welfare of the areas they serve, but are loss making, and are supported by subsidies from the Scottish Government in accordance with Section 34 of the Civil Aviation Act 1982.

HIAL uses personal information for a range of purposes and our privacy notices provide information about why we obtain and collect personal information, and how we process it.

This privacy notice outlines how we collect and use your information for marketing purposes where it is gathered through www.hial.co.uk and http://www.invernessairport.co.uk

There are three sections in this privacy notice:

  1. Visitors to HIAL websites
  2. Information for those who subscribe to receive our enews / marketing
  3. Providing feedback or making a complaint.
  1. Visitors to Our Websites

Why are We Collecting Your Information?

HIAL strives to continually improve the services and facilities offered throughout the highlands and islands and the website is a vital tool used to communicate information about those services.

What Information is Collected?

We collect information from visitors to our websites to help us ensure our websites function correctly and allow us to profile visitors. Information collected includes IP address, device type, and cookies relating to preferences. See below for further details about cookies.

The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and is not used by HIAL to identify you. This aggregate information is used to:

  • build up marketing profiles
  • aid strategic business development
  • audit usage of the site
  • improve the content and functionality on the website

Some of the information collected may be used to provide you with targeted advertising, which helps to ensure the content displayed is relevant and likely to be of the most interest to you.

Some of our services provided through the HIAL websites require us to collect personal information in for us to provide you with those services, and these are explained further below.

Use of cookies

We track the patterns of behaviour of visitors to our site. This can include using a “cookie” which is stored on your browser. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect the information from the browser. If you would like to learn more about the use of cookies you can find information at http://www.youronlinechoices.com/uk/.

How will my information be used?

We process personal information collected about those visiting the websites for the purposes of providing the best possible service.

Lawful Basis

Processing personal information under data protection laws requires a lawful basis and in the case of collecting personal information about the effectiveness of our website, it is processed under HIAL’s legitimate interests. It is essential that HIAL provides lifeline services to the highlands and islands, and continues to meet the expectations of our wide range of service users and stakeholders.

International Transfer

Some information collected through the HIAL website is transferred internationally and is safeguarded by the Privacy Shield scheme. Any organisation processing personal information on HIAL’s behalf is subject to a data processing agreement that has specific requirements relating to transfers, and must ensure adequate safeguarding arrangements are in place.

Will my information be passed to anyone else?

HIAL uses data processors to process personal data on our behalf, including those that provide web-based services, and some services that are delivered through the HIAL websites. Your information is not passed to any other third party.

What happens when my information is no longer required?

Information collected about website users is kept for varying lengths of time although in any event, no longer than 3 years.

  1. Enews and Marketing

Why are We Collecting Your Information?

If you sign up for our enews, HIAL collects personal information to allow us to provide you with information about goods and services that may be of interest to you. This information is sent by email.

What Information is Collected?

For the purposes of our enews, we collect email address and name. We also ask you to indicate whether any particular geographic areas are of interest to you, which is to help us make sure we only send relevant information to you. Gender, age, and reason for travel are also asked so that we can improve our customer service based on our customer profile. You must provide your email address and name to receive our enews, but none of the additional information is required to sign up.

How will my information be used?

If you subscribe to our enews, we will use your personal information to:

  • provide you with information about products and services we offer
  • give you opportunities to participate in any promotional events such as competitions.

We may occasionally also use your information for market research purposes and where we do so, we may pass your information to a third party to conduct this research on our behalf.

Lawful Basis

Processing personal information under data protection laws requires a lawful basis and where we collect personal information for the purposes of marketing, we will always ask for your consent before sending you any information. You may withdraw this consent at any time.

International Transfer

Some information collected through the HIAL website is transferred internationally and is safeguarded by the Privacy Shield scheme. Any organisation processing personal information on HIAL’s behalf is subject to a data processing agreement that has specific requirements relating to transfers, and must ensure adequate safeguarding arrangements are in place.

Will my information be passed to anyone else?

HIAL uses data processors to process personal data on our behalf, including those providing web-based services. HIAL may also use third parties to deliver certain marketing services on our behalf, for example, the management of competitions.

What happens when my information is no longer required?

You may unsubscribe from our enews or withdraw your consent at any time; you can also update your preferences at any time.

Where you withdraw your consent, we will remove you from our database with immediate effect. Please note that, in some cases, we may retain your email address for maintaining a suppression list, which will ensure that you don’t receive any information you have asked us not to send.

  1. Providing Feedback and Making a Complaint

Why are We Collecting Your Information?

HIAL values all customer and service user feedback. Our feedback form provides a way in which you are able to provide feedback about any aspect of our operations or make a complaint.

What Information is Collected?

The information collected includes your name, e-mail, reason for contacting us, whether you would like a response and a free text box for you to send us a message. We need to gather this information to make sure your message is directed to the correct department within HIAL and responded to appropriately.

How will my information be used?

The way in which your information is used will depend upon the topic of your feedback. Submissions are sent to the appropriate person within HIAL, who will then respond to you if required.

Lawful Basis

When you complete and submit a feedback form, you are providing consent for us to process the information you have provided for the purposes of dealing with your enquiry.  In order to place a cookie in your browser, we require consent which we ask for when you arrive at our site.

International Transfer

Some information collected through the HIAL website is transferred internationally and is safeguarded by the Privacy Shield scheme. Any organisation processing personal information on HIAL’s behalf is subject to a data processing agreement that has specific requirements relating to transfers, and must ensure adequate safeguarding arrangements are in place.

Will my information be passed to anyone else?

Your submission will be passed to the relevant department within HIAL to be processed. HIAL uses data processors to process personal data on our behalf, including those providing web-based services.

What happens when my information is no longer required?

Information submitted to HIAL will be retained in accordance with HIAL’s retention schedules, and will depend upon why the submission was made in the first instance. General feedback made via the website will be retained in an anonymised format wherever possible.

Complaints

Should you be unhappy with the way in which HIAL have processed your personal data, you have the right to lodge a complaint with the Information Commissioner, who regulates data protection legislation across the UK. Their contact details can be found at https://ico.org.uk/.

Contact Details

HIAL’s Data Protection Officer is Liz Taylor at ltaylor@hial.co.uk. For matters relating to enews, please contact communications@hial.co.uk.