Assistance and Accessibility

Accessibility User Group

We have implemented an Accessibility User Group which meets twice a year.  The purpose of this group is to:

  • Represent the interests of all users who require additional support at the terminal and to provide information on the services available
  • Act as a constructive and supportive body to seek and give feedback on the quality of service being provided to users
  • Provide a forum for the airport management team to test ideas for service amendment and improvement
  • Explore training options for Airport staff to assist in the understanding of additional needs
  • Bring issues of concern or potential risk to the attention of management.
  • Membership of this group comprises of:
    • Airport Manager, Airport Services Manager & Terminal Operations Manager
    • Loganair Customer Service Manager

    Representatives from:

    • NHS Patient Travel Manager
    • Disability Shetland
    • Shetland Carers
    • Dementia Scotland
    • Shetland Community Connections
    • SANDs
    • Independent wheelchair users
    • Independent users with visual impairments.

You can find our latest meeting minutes below:

Sumburgh Airport Accessibility User Group - Meeting Minutes 07.09.23