Accessibility User Group
We have implemented an Accessibility User Group which meets twice a year. The purpose of this group is to:
- Represent the interests of all users who require additional support at the terminal and to provide information on the services available
- Act as a constructive and supportive body to seek and give feedback on the quality of service being provided to users
- Provide a forum for the airport management team to test ideas for service amendment and improvement
- Explore training options for Airport staff to assist in the understanding of additional needs
- Bring issues of concern or potential risk to the attention of management.
- Membership of this group comprises of:
- Airport Manager, Airport Services Manager & Terminal Operations Manager
- Loganair Customer Service Manager
Representatives from:
- NHS Patient Travel Manager
- Disability Shetland
- Shetland Carers
- Dementia Scotland
- Shetland Community Connections
- SANDs
- Independent wheelchair users
- Independent users with visual impairments.
You can find our latest meeting minutes below:
Sumburgh Airport Accessibility User Group - Meeting Minutes 07.09.23