Accessibility statement



This statement applies to content published on the domain. It does not apply to content on subdomains (for example,

This website is run by the Highland and Islands Airports Limited. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Zoom in up to 300% without problems
  • Navigate most of the website using just a keyboard
  • Uavigate most of the website using speech recognition software
  • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

Parts of this website are not fully accessible. For example:

  • Some pages and document attachments are not written in plain English
  • Some tables do not have row headings
  • Some documents have poor colour contrast
  • Many documents are in PDF format and are not accessible

Each department that publishes content on is responsible for making sure it meets the accessibility regulations. We will update the statement when issues are fixed or when we expect them to be fixed.

Feedback and contact information

Tell us if you need information in a different format.

In your message, include:

  • The web address (URL) of the content
  • Your email address and name
  • The format you need - for example, plain text, large print etc.

You can request a PDF in an accessible format from its page. To request an accessible format email us at and include a link to the page you need.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

The Highland and Islands Airports Limited is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This verson of our website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

PDFs and non-HTML documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

Video and live video casting

We do not plan add captions or British Sign Language to:

  • Pre-recorded time-based media, including video and animations published before 23rd September 2020;
  • Live video streams.

These are exempt from meeting the accessibility regulations.

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible is.

We use the Digital Accessibility Centre as our external test provider.

We also tested a sample of pages involved in applying for licences and a sample of pages published at

What we’re doing to improve accessibility

Departments are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

Preparation of this accessibility statement

This statement was prepared on 19 December 2023. It was most recently reviewed on 18 January 2024.