Assistance and Accessibility

Additional Assistance provided at the airport

At Inverness Airport, we provide a full range of services to passengers with additional needs, learning difficulties and reduced mobility.  This includes collection from the car park and assistance throughout the airport terminal and onto the aircraft.

There are limits with regards to providing personal care.  For example, we will assist passengers to the bathroom facilities but are unable to provide any further personal care that may be required.  Similarly, we are also limited in the assistance we can provide with medical treatments and operating medical equipment.  If you feel you need assistance with any personal or medical care, you will need to consider travelling with an escort.

Inverness Airport - Information for Passengers with Reduced Mobility 

Inverness Airport - Quality Standard Submission Reports

How to obtain assistance

Passengers requiring assistance are requested to pre-book all assistance at least 48 hours before the scheduled time of departure of their flight.  If this information is not made available within these time frames assistance may be limited or delayed.  Carriage by the airline may also be denied.  Best efforts will be made at all times to accommodate late bookings for assistance.

Travelling with mobility equipment

Our special assistance team have 14 wheelchairs for passenger use.  There are also walking sticks available for use whilst going through the security area and yellow reserved seating areas with arm rests and additional support.

Passengers are able to remain in their own wheelchair from arrival to departure.  It may be necessary to use one of our own aisle chairs to board the aircraft from the ambulift and get to the seat as wheelchairs generally do not fit inside the main section of the aircraft.  At this point, the wheelchair will be loaded into the cargo bay.

Any electric mobility aids should be prepared for carriage in accordance with the manufacturers and airline guidelines.  Generally, this entails switching the ignition off with the key.  Some electric mobility aids have a circuit breaker which can be switched off while a few require the battery to be disconnected from the wiring harness.

There are two types of batteries:

  • wet-cell batteries (these are generally not allowed on board flights)
  • dry-cell batteries (including lithium batteries)

For chairs with dry-cell or lithium batteries, the battery can remain attached to the wheelchair provided that it is secure.  The terminals do not need to be disconnected if they are already inside a cell case or isolated (to avoid any short circuits).  Finally, the motor must be disengaged.

Upon arrival at your destination, it is the responsibility of the airline to return your mobility aid to you in the same condition as you left it.  Your mobility aid will be returned to you at the earliest possible point, generally as soon as you have disembarked the aircraft.  Assistance for boarding and disembarking will be similar.

In the unlikely event that on arrival of your flight at Inverness Airport, you find that your mobility equipment is damaged or lost, we will arrange to pay for local providers to supply temporary replacement equipment (albeit not necessarily on a like-for-like basis) or if possible, by temporarily lending you our equipment.  However, liability for the damage (repairing or replacing the equipment) rests with the airline.

Assistance Dogs

Assistance dogs are welcome by all airlines operating from Inverness.

Guide or assistance dogs will only be permitted to travel if you are in possession of an official document provided by a recognised assistance dog training organisation.  This must confirm that the dog is a fully-trained assistance dog or is under the control of a trainer.  The dog must also be wearing a standard identifying jacket or harness.  Please note that on international flights between the EU (plus Croatia, Norway and Switzerland) and the UK, guide or assistance dogs are subject to the UK Pet Passport Scheme.  It is your responsibility to ensure that your guide or assistance dog fully meets the requirements of the Pet Passport Scheme.

We cannot accept liability for any animals which are not correctly documented and we recommend that you contact the airport authority of the UK airport in advance of travel in order to confirm Pet Passport details.  Contact details are available via the airport websites or you can get advice from the UK Guide Dogs for the Blind Association or from the Defra Pet Travel Scheme helpline.

Accessibility User Group

We launched our new Accessibility User Group on 31st January 2020.  These meetings provide a forum twice a year where representatives of disability groups and disabled individuals can be involved in discussions with airport staff and partners about:

  • Setting quality standards
  • Reviewing our performance
  • Accessibility in relation to new or planned projects
  • Available facilities, equipment and services
  • Suitability of existing training programs