What if I feel uncomfortable with my hold bag being searched?
We understand a bag search can feel intrusive and embarrassing for our passengers. However, our team is highly trained and will try to make the search as quick and discreet as possible. Please feel free to ask for:
- A security operative of a different gender to conduct the search.
- A witness for the search; or
- If you remain uncomfortable, the duty Security Supervisor.
Please note that a security operative of a different gender, additional individual to act as a witness or a duty Security Supervisor may not be immediately available due to other responsibilities. They will present themselves a soon as possible, and your patience is appreciated.